Organised, Efficient, Customer Focused and an Effective Communicator
Gemma has them all
Gemma’s key rolls at LJ Hooker include maintenance/repairs and conducting our now famous video walk through routine inspections to be sent to our Landlords. Her focus to stay organised sees Gemma never leaving at the end of the day without an empty inbox and all her daily queries answered.
Her efficient approach to maintenance ensures Landlord out of pockets are always kept in check and utilized effectively. Not afraid to pick up the phone or visit a tenant at a property, she remains customer focused with both Owners and Tenants alike.
Communication is king in effective Property Management and Gemma assures that all parties are kept in the loop at all times, any outstanding repairs and maintenance are followed up meticulously with updates sent to all parties involved.